What Families Say

"The carers have been very reliable, all arriving within 10 minutes of the specified time. They have been very pleasant, kind and thoughtful with a very nice manner. They ask what I would like them to do and always comply. I feel very safe with them and that has been very important as my mobility has been poor as a result of an accident (now thankfully much improved). You set up the care I needed very quickly over a 24 hour period only. I have already recommended you to others and would use you again without hesitation. I have been particularly struck by how much the carers think you are a very good company to work for. This is important to me as I would not like to use a company where carers are undervalued. Thank you so much."

— S D · Client

"Thank you to Twelvetrees for all the care, kindness & support your staff gave to my Mum before she sadly died in December. Really helpful, thorough, very professional, kind & quick to respond manager Marie Ambler. Vicki Lee team leader was also so helpful & kind in all our dealings with her. Also a special mention to Sarah Redfearn who does the staff rota, I found her to be very friendly, helpful, quick to respond to staffing issues or queries. Twelvetrees have provided services to now 4 of my older family members. I have no hesitation in recommending Twelvetrees home care service."

— Katie L · Daughter of Client

"We have found the service provided to be excellent, flexible, professional and always delivered with warmth and empathy. Mums needs were always met and she always found the carers to be friendly and caring."

— Victoria H · Daughter of Client

"My experience of Twelve Trees has been excellent since I started in early 2024. This applies to staff in all roles, who have been highly supportive and professional throughout."

— Wendy C · Client

"We find them very efficient, kind and thoughtful, they are on time and very helpful."

— Jean G · Wife of Client

"They are all wonderful."

— J D · Client

"The carers are very pleasant and helpful. I enjoy their visits and they are always on time. I feel very comfortable asking for assistance. They help carry out requests. I would, and have, recommended Twelve Trees!"

— Joan B · Client

"Very good review. No problems. Girls are always cheerful and punctual."

— J B · Client