Terms of Service

1. About These Terms

These terms govern your use of the Alvaro Care website (alvarocare.co.uk). By using our website, you agree to these terms. If you do not agree, please do not use the website.

Twelve Trees Care Ltd is registered in England and Wales. Our registered address is in Sheffield, South Yorkshire.

Alvaro Care is the trading brand of Twelve Trees Home Care Limited (company no. 09019518), our CQC-regulated operating company. The brand name is also registered as Alvaro Care Limited (company no. 11692879, registered office 17 Priory Road, Sheffield, S7 1LW).

2. Use of the Website

This website is provided for informational purposes about our care services. You agree to use it lawfully and not to:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website
• Transmit any harmful or malicious content
• Use the website for commercial purposes without our permission

3. Information Accuracy

We make reasonable efforts to ensure the information on our website is accurate and up-to-date. However:

• Care costs shown are estimates and may vary based on individual circumstances
• Funding eligibility information is general guidance — formal assessments determine actual entitlements
• We do not guarantee the accuracy, completeness or timeliness of any information provided

Always seek professional advice before making care or financial decisions.

4. Care Services

Information on this website about our care services does not constitute a contract for care. Care services are subject to:

• A formal care assessment and agreed care plan
• A separate service agreement between you and Twelve Trees Care Ltd
• Availability of suitable carers
• CQC regulatory requirements

5. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by or licensed to Twelve Trees Care Ltd and protected by UK copyright law. You may not reproduce, distribute, or use any content without our written permission.

6. External Links

Our website may contain links to external websites (e.g. CQC, NHS, local authorities). We are not responsible for the content or privacy practices of these external sites.

7. Limitation of Liability

To the extent permitted by law, Twelve Trees Care Ltd shall not be liable for any loss or damage arising from your use of this website, including but not limited to:

• Reliance on information provided on the website
• Inability to access the website
• Any errors or omissions in content

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

9. Changes to These Terms

We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact

If you have questions about these terms, contact us:

Email: admin@alvarocare.co.uk
Phone: 0330 1649 900